In April 2010, I adopted the Spiceworks ad-supported free inventory management system and helpdesk to manage my Chancery’s technical support requests. I went from “tripped in the hall” and “sticky notes on the door” to having a formal process for handling all requests in a ticketing system. It didn’t cost me a penny and it is working out great. Now, if only I could reduce the number of requests :- )
Do you want to know more about what I did and how it is working out for me? Post some comments on the DISC-Community Blog and I will give a few follow-up posts with more details.
How do you handle support requests? Are you using this tool too? Do you use something that you paid for? Is email your answer or do you get tripped in the hall?